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Website and Email Terms

Last updated 01-02-2024

1. Status Disclosure

This is a website operated by and containing information about the products and services offered by the Eaton Gate group. “Eaton Gate” is the brand name of companies forming part of the Eaton Gate group of companies.

When the name “Eaton Gate” or the words “we” or “our” are used on the website, this implies one or more of the following companies within the Eaton Gate group:

(i)    Key non-regulated companies:

  • EGV (Holdings) Limited. Registered Office: 20 St. Dunstan’s Hill, London, EC3R 8HL. Registered in England & Wales. Company number: 12242685
  • Eaton Gate (Holdings) Limited. Registered Office: 20 St. Dunstan’s Hill, London, EC3R 8HL. Registered in England & Wales. Company number: 09824548
  • Vigilis (Holdings) Limited. Registered Office: 20 St. Dunstan’s Hill, London, EC3R 8HL. Registered in England & Wales. Company number: 09825851

(ii)   Key regulated companies:

  • Eaton Gate MGU Limited. Authorised and regulated by the Financial Conduct Authority (773194). Registered Office: 20 St. Dunstan’s Hill, London, EC3R 8HL. Registered in England & Wales. Company number: 9825821
  • Vigilis Services Limited. Authorised and regulated by the Gibraltar Financial Services Commission (23081). Registered Office: Madison Building, Midtown, Queensway, Gibraltar GX11 1AA. Registered in Gibraltar. Company number: 113603
  • Equitable Services Limited. Authorised and regulated by the Gibraltar Financial Services Commission (27469). Registered Office: Madison Building, Midtown, Queensway, Gibraltar GX11 1AA. Registered in Gibraltar. Company number: 120011

These details can be checked on the FCA’s Register by visiting the FCA’s website or by contacting the FCA on 0300 500 8082.

Eaton Gate MGU Limited is a wholly owned subsidiary of Eaton Gate (Holdings) Limited, the owner of this website.

To contact us, please email or call us on 0333 234 1741.

2. Introduction

These are the Terms of Use which apply to the access and use of this website (the “website”) and emails received from us. Please read them carefully. The term “you” or “your” refers to the user, visitor or viewer of the website.

In proceeding with access to and using the website, you confirm that you accept these terms and conditions, which together with our Privacy Policy govern our relationship with you in relation to the website. If you do not agree to these terms, you must not use the website.

We amend these terms from time to time. Every time you wish to use the website, please check these terms to ensure you understand the terms that apply at that time. You are also responsible for ensuring that all persons who access the website through your internet connection are aware of these terms and conditions, and that they comply with them.

3. Handling of Information - Use of Email

The information contained in email from the Group is confidential and may be subject to legal privilege. Access to email by anyone other than the intended recipient is unauthorised. If you are not the intended recipient you must not use, copy, distribute or disclose the email or any part of its contents or take any action reliant upon it. If you have received an email in error please notify us immediately by return. All reasonable precautions have been taken to ensure that no viruses are present in email. As the Group cannot accept responsibility for loss or damage arising from the use of email or any attachment we recommend you subject these to your usual virus checking procedures prior to use. Please refer to the Security section below.

4. Disclaimer

The information contained in the website is for general information purposes only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

The information contained in the website is provided by the Group and while the Group makes efforts to keep the information up to date and correct, it makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of any Group employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products and services to you.

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to the website or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, the website; or
  • use of or reliance on any content displayed on the website.
  • In particular, we will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.

If you are a consumer user:

Please note that we only provide the website for domestic and private use. You agree not to use the website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or in response to any breaches by you of these terms.

If defective digital content that the Group has supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, the Group will either repair the damage or pay you compensation. However, the Group will not be liable for damage that you could have avoided by following its advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by the Group.

The website may include information and materials uploaded by other users of the website, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on the website do not represent our views or values.

Unauthorised use of the website may give rise to a claim for damages and/or be a criminal offence.

If you wish to complain about information and materials uploaded by other users please contact us on please email or call us on 0333 234 1741.

This disclaimer has no affect on your statutory rights in respect of any product and service that you buy from this website.

5. Copyright and Intellectual Property

The website contains material which is owned by or licensed to us. This material includes, but is not limited to:

  • names and corporate logos of Eaton Gate and the Group;
  • the website's design, layout, look, appearance and graphics;
  • illustrations, photographs, video or audio sequences or any graphics featured on the website.

The above names and corporate logos are registered trademarks of Eaton Gate or the Group, and are their exclusive property. The corporate logos may not be reproduced unless specifically authorised in writing by Eaton Gate or the Group.

The website is copyright of Eaton Gate – © Copyright 2022. All rights reserved.

The copyright for some of the images and content on our websites may not belong to Eaton Gate. However, permission has been granted by the copyright owners where applicable.

Any redistribution or reproduction of part or all of the contents of this website in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our or the Group’s express written permission, or with the express written permission of the photographer, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

6. Availability

The website is made available free of charge. Every effort is made to keep the website operational and available. However, you may not have uninterrupted and error-free access or use of the website. We take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. We may suspend or withdraw or restrict the availability of the website (in whole or in part) so we can repair, maintain or update the website. In these circumstances, we will try to give you reasonable notice.

Our website is directed to people residing in the United Kingdom. We do not represent that content available on or through our website is appropriate for use or available in other locations. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

7. Security

Eaton Gate takes all reasonable steps to ensure that any information you provide to us on the website or via email is kept secure, but please remember that, because of the nature of the internet, the security of this information during electronic transfer cannot be guaranteed. Nor is there any guarantee that all emails sent and forms submitted will be received by us.

Additional information regarding the security of personal data is available in our Privacy Policy.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of [these terms and conditions].

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at please email or call us on 0333 234 1741.

8. Links to Other Websites

Links from the website to third party websites are provided for information and convenience only. A link does not imply an endorsement of a third party website; likewise, not linking to a particular third party website does not imply lack of endorsement. By following the links, you will be leaving the website and Eaton Gate is not responsible for, does not endorse or approve and accepts no liability in respect of, any information or opinion contained on any third party website (including, without limitation, any liability arising out of any allegation that the content of any third party site infringes any law or the rights of any person or entity).