Claims

Our specialist claims unit is available twenty four (24) hours a day seven (7) days a week, in addition to formally recording and acknowledging the details of your claim we will be able to provide advice and assistance where needed. To ensure the quality of the service we provide we may record or monitor your phone call.

As soon as we are aware of your claim and are able to confirm that the incident is covered by the policy we will do everything possible to make sure that the matter is dealt with quickly, professionally and with care and understanding.

We will advise you as to how your claim will be dealt with and any excess that you have to pay. In certain circumstances we may need to appoint a loss adjuster to help you and us manage the claim and ensure the settlement of bills from suppliers and contractors.

Apart from the excess, you will not need to worry about payment of any bills associated with your claim where costs are covered by the policy.

The claim contact numbers are set out in the schedule.

Helpline Services

• Lifestyle & Legal Expenses
• Home Emergency

Details of the helplines provided under this policy are provided in the schedule.

These services are provided by ARAG. www.arag.co.uk